Running your own vacation rental can be a very profitable business. But at the same time, it can come with a certain set of responsibilities.
Whether you are putting together a point of sale system checklist or devising a new set of guest services, every aspect requires your utmost attention.
But when done right, it all proves to be worth it.
It’s because well-planned management activities ensure a better customer experience through multiple touchpoints. And this automatically translates to better reviews, greater referrals, and increased business for your vacation rental.
To help you along the way of running your vacation rental, here are a few tips that ensure a better customer experience and take your operations to the next level.
Be Proactive
Whenever someone is traveling to the Galapagos Islands or a similar vacation spot, they expect something beyond the usual turndown service from their accommodation. The more helpful you are to your guests, the better impression you leave upon them.
Here, it doesn’t matter if you run a country club or a small hotel. If you are offering proactive customer service, that’s all that your guests need from your end.
From the moment your guests arrive at your property, make it a point to ask if there is anything you can do to help make their stay more comfortable. Sometimes, a simple offer to help goes a long way in pleasing your customers with your services.
Recommend Local Services
By using your experience as a local, you can recommend a few tour services to your guests, This way, they can see the must visit places while also learning about them. This holds true whether they are traveling to the Galapagos Islands or the Caribbean.
These tours don’t have to come directly from your rental. But you can partner up with reliable local companies to deliver these experiences to your guests.
If you give your customers a chance to enjoy authentic experiences during their stay at your rental, it contributes to your commitment to making their stay a pleasant memory.
Use the “Can Do” Approach
Sometimes, guests might ask for services that are not offered by your rental. This isn’t limited to small scale hotels. But sometimes, a large scale country club also has to face this issue.
Here, you need to understand that it’s okay to say no to your customers. But at the same time, you have to make sure that you are not being rude in your refusal.
In place of refusing customers outright, use phrases such as, “Here’s what I can do instead.” This shows that you are willing to help and not just turning away from responsibility for no good reason.
This simple approach can drastically change your customers’ reaction for the better. Instead of being dissatisfied by your service, they can become impressed by your commitment to helping them.
By following these steps, you can contribute towards delivering a better customer experience through your vacation rental.
